Connecting Windsor-Essex (CWE) is pleased to hire for the role of Business Analyst!
Title: Business Analyst
Location: Windsor, Ontario, Canada
Job Type: Permanent, Full Time
Job Overview:
The Business Analyst will be responsible for analyzing and improving business processes, gathering and documenting stakeholder and consortium member requirements, and supporting strategic decision-making through evidence-based research and modeling. This role is critical in bridging gaps between stakeholders and technical, vendor, and partner teams to ensure alignment with membership needs, service offerings, and execution.
The Business Analyst will collaborate closely with members to define organizational requirements, develop in-demand offerings, and report on their adoption and success. A key aspect of this role is identifying and addressing issues that may impact an organization’s bottom line, particularly in areas related to connectivity, cybersecurity, and innovation.
Key Responsibilities:
- Account Management: Serve as a direct point of contact for stakeholders and consortium members, liaising with CWE vendor partners and leading innovative procurement and delivery processes for member engagements.
- Business Process Improvement: Analyze and enhance business processes to improve operational efficiency, stakeholder satisfaction, and service delivery relating to the connectivity, cybersecurity, and digital transformation.
- Requirements Gathering and Documentation: Collaborate with stakeholders and consortium members to collect and document detailed business requirements, ensuring alignment between organizational objectives and technical execution.
- Evidence-Based Decision Support: Conduct research and data modeling to support strategic decision-making, providing insights that drive project success and stakeholder value.
- Stakeholder Collaboration: Serve as a liaison between stakeholders, technical teams, and vendors to ensure smooth communication and alignment of goals across all parties.
- Project Reporting and Success Metrics: Monitor and report on the adoption and success of offerings, using key performance indicators (KPIs) to evaluate project impact and recommend improvements.
- Issue Identification and Resolution: Proactively identify and highlight issues affecting connectivity, cybersecurity, and digital transformation, bringing attention to factors impacting organizational efficiency and financial performance.
- Membership Retention and Growth: Serve as a key resource for retaining and growing CWE membership, particularly among the consortium by offering in-demand solutions that address membership needs.
Qualifications:
- Education: Bachelor’s degree in Business Administration, Computer Science, or a related field. A Master’s degree is an asset.
- Experience: Minimum 2-3 years of experience in business analysis, process improvement, or related roles. Experience with technology, connectivity, or cybersecurity is a plus.
Skills:
- Expertise in process analysis, modeling, and optimization
- Strong ability to translate business needs into technical requirements
- Demonstrated history of leveraging analytical skills to build evidence-based methodologies and models for service delivery
- Proficiency with data analysis tools (Excel, Power BI, and so on)
- Expertise with Customer Relationship Management (CRM) software
- Excellent communication skills for stakeholder management
- Exceptional time management skills
- Familiarity with connectivity, cybersecurity, and digital transformation
What We Offer:
- Competitive salary of $68,000 yearly and comprehensive healthcare (dental, vision, and healthcare) benefits
- Three weeks paid vacation
- The ability to participate in an up to 4% RRSP matching program
- Opportunities to influence impactful projects in the digital and innovation sectors
- Professional development and career growth within a dynamic environment
- Flexible work arrangements
To Apply:
Send a detailed resume and any supporting materials to operations@cw-e.ca.
We thank all applicants in advance. Please note that only individuals selected for an interview will be contacted. All applications will be kept confidential.
Applications will be accepted until 11:59pm on Wednesday September 25th, 2024.